Remote Customer Support Jobs

We’ve listed the freelance marketplaces by best to worst, based on flexibility and payment terms, including whether they generally offer minimum pay when paying by the minute. But, be aware that if you live in states with strict labor laws, including California and New York, pay-by-the-minute schemes don’t fly. Most of these platforms will reject your application to avoid running afoul of state laws. Although the jobs are remote, labor laws apply to all state residents.

WorkingSolutions enlists at-home customer service reps from the U.S. and Canada to serve a wealth of large corporations that need help around the clock. The site says that once an applicant is accepted, they’re matched with potential clients. At that point, the freelancer gets a contract that spells out the terms. Moreover, while few freelance platforms will pay by the hour for training, some offer education “stipends” that compensate workers for at least a portion of the time spent.

Credentials for landing a remote customer service job

First, you need to sign up as a remote worker to get the job. Once set up, browse the job matching your qualifications and apply online. Progressive is one of the largest car insurance providers in the United States. In addition to insuring cars, Progressive insures commercial vehicles, RVs, boats, motorcycles, and homes through select companies. This content has been made available for informational purposes only.

But the jobs that pay well and offer benefits — or that are wildly flexible — are a bit harder to find. And only a handful of the platforms that enlist freelancers for these positions pay for the necessary education. That said, potential customer service representatives need to be careful. That’s because there are two ways to hire customer service reps — as employees or as freelancers. However, they often have to deal with unattractive contract terms that could cause them to get paid for only a portion of the time they work.

Here’s a look at some of the remote customer service agent jobs at, as well as some insight:

But employee positions typically pay better, come with benefits, and still allow working from home. It’s also important to have a quiet place to work, like a dedicated home office. Transcom is a global company that offers customer care, sales, technical support, and credit management services. Transcom has nearly 30,000 employees and serves more than 350 international brands in a variety of verticals, such as financial services, media, telecommunications, travel, and retail. For many, the biggest attraction of remote work is that you can work from home. It’s important to consider the standard job search websites, such as Indeed and LinkedIn.

  • Show that you’ve thought it through and have the necessary equipment to do your job.
  • We Work Remotely is a large community of remote workers offering various remote job opportunities.
  • Some companies require reps to be available 40 hours or more every week, for example.
  • Freelance customer service representatives, meanwhile, can schedule themselves and work part time.

Working remotely means you no longer have a limited radius for your job search. This widens your search area from local to global and opens up vast possibilities. Overall, there are various other interesting customer service jobs you can apply for in the open jobs section. For example, one of the jobs Jobspresso features is for FreshBooks, where you’ll be required to support entrepreneurs and solve their inquiries.

Customer Service Representative – Remote WFH

One of the most popular work from home job categories on FlexJobs is customer service careers, and with good reason. Learn to create positive interactions with customers, de-escalate conflict, and solve customer problems with the CVS Health Call Center Customer Service Professional Certificate on Coursera. Develop the skills you need to land a job at your own pace while earning a credential for your resume.

remote customer service

What’s more, the work schedules at many companies hiring for remote customer service agent positions can offer fantastic flexibility. Therein lies the appeal for many job seekers; not to mention that, in many cases, on-the-job training is provided, so little or no experience is needed. Outsourcely offers you long-term remote customer service jobs. For example, one of the jobs featured on the platform requires you to troubleshoot customers’ inquiries via Intercom chat. LiveOps also pays representatives by the minute — and commonly by the productive minute. However, customer service representatives are generally not given any guarantee of minimum pay, so you may not earn anything if the call center is slow during your shift.

Remote – Surgery Scheduler

Even though some remote customer service roles will dictate a specified schedule to be on the phone or online, much more flexibility is possible with a remote role. The same Owl Lab study discovered that 40 percent of people surveyed would take a 10 percent pay cut to be allowed to continue working remotely indefinitely. Many freelance customer service jobs pay by the “productive” or “engaged” minute. That means you’re paid for the time you spend on a call or responding to someone’s chat message — but not when you’re sitting at your desk waiting to get calls or messages. And, yet, you’re generally required to stay available during the hours you selected regardless. The job duties of a remote customer service agent can vary depending on the employer.

  • Get notified about new Remote Customer Service jobs in United States.
  • Employers usually provide equipment essential to the role, but this isn’t always the case.
  • For instance, you could find an open customer service agent position at Williams-Sonoma Inc.

For instance, you could find an open customer service agent position at Williams-Sonoma Inc. This position requires you to assist customers with placing orders, facilitating returns, locating products and scheduling deliveries. Just browse the open job directory and apply to the one that matches your location, skills and preferences. TTEC is one of the largest customer service providers operating worldwide, offering you a great range of jobs in different industries.

Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals. Depending on the industry and company, a second language may be an invaluable asset if the employer has a global customer base. Kate Starr is a personal finance, FinTech and MarTech writer. Her areas of expertise include making money, investing, and money management.

Many employers require only a high school degree or equivalent, although a college degree may be required in some cases. Proficiency with computers and basic technology is usually a must to handle email, live chat, and other communication platforms. After creating an account to view job details, apply to your preferred job posting. In order to become a Pink Callers member and get a job as a customer service rep, simply apply online. is a job board for remote workers and people who wish to work from home.


The environment for a remote customer service agent is most often in a dedicated home office or workspace. As a remote customer service agent, you need a computer or a laptop with a fast and reliable internet connection. Jobspresso is another recruiting platform providing you with customer service representative job opportunities. We Work Remotely is a large community of remote workers offering various remote job opportunities.

remote customer service